SUNBIZ

Come Forward With Your Complaints

  The Fijian Competition and Consumer Commission (FCCC) continually raises awareness on its roles and func­tions under the Fijian Competi­tion and Consumer Commission Act 2010 (FCCC Act 2010) in order
19 Jan 2019 10:00
Come Forward With Your Complaints
The Fijian Competition and Consumer Commission (FCCC) chief executive officer Joel Abraham listening to the grievance of a consumer regarding the Lagilagi Housing Project. Photos: Fijian Competition and Consumer Commission

 

The Fijian Competition and Consumer Commission (FCCC) continually raises awareness on its roles and func­tions under the Fijian Competi­tion and Consumer Commission Act 2010 (FCCC Act 2010) in order to allow members of the public and stakeholders to be aware of the laws and their rights and obli­gations. Section 2(1) of FCCC Act 2010, particularly promotes the in­terests of the consumers.

It ensures that consumer dis­putes are resolved through redress mechanisms.

Hence, consumer awareness and education are of essence to the FCCC due to the growing number of informationand wider choices of products in the market.

In working towards creating an informed market place, the FCCC undertakes all necessary steps to ensure consumers are aware of their rights and responsibilities in the marketplace.

Further, consumers need to be aware that when required, they should render full support to the FCCC by providing relevant infor­mation with regards to any inves­tigations and/or public inquiries.

Pursuant to section 48 of the FCCC Act 2010, FCCC may hold inquiries as it considers necessary or desirable for the discharge of its functions under the FCCC Act 2010.

Providing needed assistance to the FCCC in terms of giving infor­mation allows for timely execution of tasks and reaching an outcome.

Presently, the FCCC is undertak­ing a public Inquiry into the Lagi­lagi Housing Project.

The FCCC has been receiving complaints from a number of peo­ple that they have made payments for a housing unit under the Pro­ject, however, have not received any unit allocation.

As such, Fijians who have had any dealings with regards to the Lagilagi Housing Project are en­couraged to come forward and re­port the matter to the FCCC.

Those who have current dealings or have had previous dealings re­garding the Project are to visit the FCCC office and furnish the in­formation along with supporting documents.

This includes but is not limited to people who have made payments and were promised a housing unit.

The pub ic Inquiry pertaining to the Lagilagi Housing Project is well underway and the FCCCre­quires the assistance from peo­ple who had made payments in advance and are facing issues in terms of securing a unit or seek­ing refund.

Over the past few days the FCCC staff members have also been pre­sent on the ground at the Project site to meet with people and take note of their concerns.

This is being done to ensure that

grievances of the people are heard and no one is left out.

It is to be noted that often certain people are unable to come in per­son and lodge their complaints, hence it becomes imperative to reach out to such people and take note of their issues as well.

Whilst a number of formal com­plaints have already been recorded, the FCCC encourages Fijians to co­operate and bring along the follow­ing documents when lodging their concerns regarding the project:

* Photo Id;

* Original copies of receipts and offer letter for the housing unit; and

* Any other relevant document

In the days to come, the FCCC of­ficers will continue to be present on the ground to take note of issues pertaining to the Lagilagi Housing Project as well as receive them at the FCCC head office in Suva.

Source: Fijian Competition and Consumer Commission

Feedback: maraia.vula@fijisun.com.fj

 

Fijisun E-edition
Tanoa Waterfront Lautoka Fiji
Subscribe-to-Newspaper
Fiji Sun Instagram
Fiji Plus
Subscribe-to-Newspaper
error: