NEWS

Response For Top-Up Machines

“These machines have been brought in to ensure we provide a faster and a reliable service to the people.
13 Apr 2019 10:00
Response For Top-Up Machines
Maleli Rokovunisei of Naitasiri was the first e-card holder to use the eTicket- ing vending machine at the Suva Bus Stand after being assisted by Vodafone e-card personnel Grace Rigamoto on April 6, 2019. Photo: Ronald Kumar

The eTransport Top-Up Machines have attracted a lot of positive responses from the bus commuters as they quickly adapt to the new mode of topping-up their cards through the machines.

Following the launch of this new service last Saturday, a total of five top-up machines have been activated in Suva, Nausori, and Nadi bus stations respectively.

Speaking on the usability of the machines, Vodafone’s Regional Chief Executive Officer Pradeep Lal said a total of 20,000 top-up transactions have already been made within the first six days of the launch.

“Majority of the commuters see it as convenient to simply top-up at the bus stations before they board buses. The machines ease of use has been a plus factor with people flocking to the machines to top up their cards,” Mr Lal said.

As members of the public familiarise themselves on how to top-up their cards, there have also been a few incidents that caused minor disruptions to the service.

“We have had a couple of incidents where damaged coins and folded notes were inserted into the machines that jammed the machine tracks and these had to be cleared before the services could resume properly,” Mr Lal said.

“These machines have been brought in to ensure we provide a faster and a reliable service to the people.

“We urge the public to use it wisely so that machines remain operational with minimum downtime to avoid any disruptions to the service.”

The machines are an additional top-up channel apart from the 1200 top-up agents around the country and card top-up option available through M-PAISA.

“Our team is working around the clock to ensure the installation, commissioning, training, and roll-out of the eTransport Top-up machines at other bus stations across the country happen in a timely manner.

“Next bus stations to have the machines installed and activated are Lautoka, Ba and Sigatoka followed by Labasa”.

A Toll-Free Customer Care Line 151 has been made available to assist members of the public 24 X 7 should they have any queries.

Additionally, an exciting new promotion has been launched today where commuters go into the draw to win 1 of 5 Samsung S10+ Smart- phones or one of five Samsung Smart TVs when they top-up their cards at one of these eTransport Top-up Machines.

 



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