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Fiji Airways Recognised For Best Lounge Innovation At Apex Awards

A Fiji Airways spokesperson said their flagship lounge was recognised for including a designated children’s room called Lailai Land complete with a qualified nanny within the 200-seater main lounge.
12 Sep 2019 11:11
Fiji Airways Recognised For Best Lounge Innovation At Apex Awards
Award winning Lailai Land in the Fiji Airways Premier Lounge at Nadi International Airport. Photo: Fiji Airways

Fiji Airways is delighted its Premier Lounge at Nadi has won the Best Lounge Innovation award at the 2020 Apex Awards.

The Awards were held in Los Angeles.

Apex is the Airline Passenger Experience Association, a global aviation industry association committed to lifting passenger experiences.

A Fiji Airways spokesperson said their flagship lounge was recognised for including a designated children’s room called Lailai Land complete with a qualified nanny within the 200-seater main lounge.

“Our submission went against the grain of trends today, which is ‘automation’, apps and tech-heavy,” the spokesperson said.

Human touch

“It gives our Lounge a human touch, something quintessentially Fijian and quintessentially ‘Fiji’.

“Our lounge was nominated alongside Qatar Airways First Class Airline Lounge and Immfly Lounge.”

The spokesperson said: “At Fiji Airways, our ‘Fijian-ness’ is at the heart of who we are. And Fijian-ness is our ‘bula spirit’; the Fijian people’s innate ability to be in a state of seemingly perpetual happiness through genuine hospitality and by treating strangers like an extended family.”

Bula spirit

The spokesperson added that The Bula spirit was felt by visitors the second they step on board their aircraft with Fiji Airways, and stays with them during their time in Fiji, leaving an indelible mark when they return to their homes.

Design

“When Fiji Airways designed its flagship Premier Lounge in Nadi, a compulsory element was to ensure the incorporation of this ‘Bula spirit’.

“It needed to be authentic, and a differentiating factor. It needed to be ‘Fiji’.”

About Lailai Land

The spokesperson said a recurring story from many of their parent guests was how wonderful the resort babysitters were that it was difficult to get their children to leave their holiday nannies.
Complimentary services

“Therefore, we took the regular crèche and gave it a Fijian flair, offering complimentary nanny services by women who were both qualified nannies and also possessed the natural nurturing qualities children had grown to love in Fiji.

“Located within the Premier Lounge, enclosed by a sound-proof glass wall, Lailai Land has all the comforts of a modern kids area, with the unique touch of a Fijian nanny to keep the young ones entertained and occupied while parents grab a bite to eat or a spa treatment before the flight.

“ Our little guests will enjoy a story read by our nannies, board games, quizzes or just have a heart to heart conversation with our nannies.”

Feedback: lusiana.tuimaisala@fijisun.com.fj

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