NEWS

Water Authority of Fiji: New Hand-Held Devices For Accurate Meter Reading

WAF introduced 100 hand-held meter reading devices to its offices nationwide. This reading device is a portable, friendly, mobile-like device that has features ranging from data collection, GPS, internet connectivity, timesheets, camera, maps, SMS, Phone, as well as contacts.
27 Sep 2019 14:13
Water Authority of Fiji: New Hand-Held Devices For Accurate Meter Reading
WAF meter readers Tomasi Tuimavana and Emele Vakacegu use the new smart hand-held meter reading device. Source: WAF

The Water Authority of Fiji (WAF) is embarking onto the digitalised pedestal.

WAF introduced 100 hand-held meter reading devices to its offices nationwide.

This reading device is a portable, friendly, mobile-like device that has features ranging from data collection, GPS, internet connectivity, timesheets, camera, maps, SMS, Phone, as well as contacts.

The devices are supplied by New Zealand based technology company, Arthur D Riley (ADR).

The new hand-held device operated on an application called the MeterOr.

MeterOr effectively ensures timely data reading and entry as opposed to WAF staff monitoring water meters and manually entering readings into logbooks and computers.

WAF General Manager Customer Services and Acting General Manager Operations, Mr. Sekove Uluinayau said this was a step in the right direction for WAF as the hand-held meter reading device has been used and tested across the county for the past three months.

The results have been favourable.

“The new meter reading device ensures customer satisfaction as it saves a lot of quality time for WAF staff and ensures efficient service delivery to all our customers, and we have invested about $700,000 to improve our services,” said Mr. Uluinayau.

“The accuracy in data collected from these devices also has a rippling effect on other aspects of our service delivery, such as improved billing complaints and improved billing consumption.”

Mr. Uluinayau said the device ensures employee satisfaction as staff confidently visit sites knowing that the device will alert them if there is a high reading or missed reading.

ADR Sales and Development Manager, Peter MacKenzie demonstrates the functions of the new hand-held meter reading devices at the WAF Training Room, National Office in Nasinu. Source: WAF

ADR Sales and Development Manager, Peter MacKenzie demonstrates the
functions of the new hand-held meter reading devices at the WAF Training Room, National Office in Nasinu. Source: WAF

Using these hand-held devices reaffirms WAF stand for reduced paper use.

“The hard copy printed worksheets are no longer used. With the hand-held meter reading device, the soft copy of worksheet is imported to MeterOr application software which is then exported to various handheld reading devices for meter reading purpose,” explained Mr. Uluinayau.

WAF meter readers Tomasi Tuimavana and Emele Vakacegu use the new smart hand-held meter reading device.

WAF meter readers Tomasi Tuimavana and Emele Vakacegu use the new smart hand-held meter reading device.

“When meter-reading is completed by staff, technicians send completed worksheet electronically which gets further processed for final bill statements. There will be no room for errors.”

The Authority has requested metered customers to properly maintain the surroundings of their water meters to be clean and tidy to ensure that their water meters are clearly visible and accessible to WAF meter readers at all times

 

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