Jack’s Retail Limited chief executive officer Bhavin Khatri in receiving the President’s Business Excellence said their staff was the heart of everything they did and was the most valuable company asset.

He said the Award belonged to the 1561 team members of Jack’s and their families.

Jack’s has become the only seventh organisation to receive the President’s Business Excellence Award the highest level of excellence.

The awards were officiated by the President Major General (Ret’d) Jioji Konusi Konrote at the Sheraton Fiji Resort, Denarau, Nadi on Saturday night.

The premier business awards was organised by Fiji National University’s National Training and Productivity Centre’s (NTPC).

“It is their commitment and efforts towards accepting responsibility, embracing change and respecting humanity which makes us the respected brand both locally and internationally,” Mr Khatri said.

He thanked the customers, supplier, partners, and stakeholders which enabled the company to grow.

“This recognition tonight is a momentous one as we celebrate our 50th anniversary this year and to receive this award from the President makes it even more special.”

Jack’s Retail Limited’s journey

Jack’s Retail Limited’s journey with the Fiji Business in Excellence Awards began in 2004 when they were awarded the Commitment to Business Excellence.

This followed with the Achievement in Business Excellence in 2005 and 2006.

The company received the first Prize Award in 2017.

“Since then we had been working on the respective business areas which required further refinements and improvements.”

Business performance

Mr Khatri said Jack’s continued to strive to improve business performance and focusing on results and creating value.

“Our ‘Focus on the Future’ approach helps us stay agile and competitive.

“Our business is driven by visionary leaders who are hands-on involved with the business.”

Small and Medium Enterprises

President Konrote, said it was crucial and very critical for organisation including small and medium enterprises Small and Medium Enterprises (SMEs) to embrace productivity, excellence and innovation to be compatible in the market.

He said it was important for everyone not to forget the reality they were operating in.

“Moreover, they need to commit to improving management practices to better reaching their chance of growth opportunities.

“Progressive management practices are key to helping organisations to innovate and grow.”

Robust management system

President Konrote said over the past 20 years the business excellence initiative in Fiji has helped more than 70 organisations fully place robust management system in the sense of culture of continuous improvement for sustained growth.

“I want to encourage network with your winners tonight and make it your point with the awards that occurred providing an overview of business excellence framework.

“Beyond improvement in financial indicators other benefits include enhanced innovation and idea generation, customer satisfaction, organisation growth, increased employee satisfaction and involvement, improved efficiency and effectiveness and last but not least product reliability.

“Nevertheless, the Fiji Business Excellence Awards is a necessary platform where the owners, managers, staff and businesses analytically assess business performance and celebrates successes which open the opportunity for any management to strategise for the future.

“At its most basic fundamental and foundational targeted outcome, the Business Excellence framework seeks to create a mindset amongst organisations to seek continuous improvement and sustainable quality growth.”

Jack’s of Fiji staff receive the President’s Business Excellence award from President Major-General (Ret’d) Jioji Konrote during the Fiji National University 2019 Fiji Business Excellence Awards at the Sheraton Fiji Resort, Denarau, Nadi on November 2, 2019. Photo: Waisea Nasokia

FMF Biscuit Company of Fiji (Pte) Limited staff and Operations manager Ritesh Nandan receive the Fiji Business Excellence Prize Award from President Major-General (Ret’d) Jioji Konrote during the 2019 Fiji Business Excellence Awards at the Sheraton Fiji Resort, Denarau, Nadi on November 2, 2019. Photo: Waisea Nasokia

Fijian Competition and Consumer Commission(FCCC) chief executive officer Joel Abraha shows appreciation to President Jioji Konrote after FCCC received the Fiji Excellence Prize during the 2019 Fiji Business Excellence Awards at the Sheraton Fiji Resort, Denarau, Nadi on November 2, 2019. Photo: Waisea Nasokia

Feedback: charles.chambers@fijisun.com.fj