COVID-19 | SUNBIZ

COVID-19: Telecom Fiji Rolls Out Relief Packages

Telecom Fiji Limited has rolled out its relief packages to customers. Chief executive officer Charles Goundar said the package came into effect on April 1, 2019 and are affective over
05 Apr 2020 10:33
COVID-19: Telecom Fiji Rolls Out Relief Packages

Telecom Fiji Limited has rolled out its relief packages to customers.

Chief executive officer Charles Goundar said the package came into effect on April 1, 2019 and are affective over the following three months or until further notice..

Residential customers

  • Double data on all post-pay broadband plans includes ADSL, VDSL, Fibre and 4G.

For example, a Connect Xcite customer paying $39 a month will now get additional 150GB totaling 300GB a month.

  • Free 5GB data a month for all prepay customers.

For additional recharge for any denomination, customers get double data

n Waiver of reconnection fees for all broadband customers.

n Free unlimited internet access at all Connect Wi-Fi hot spots nationwide

n All landline customers who already have 1GB complimentary data will now receive 5GB

n Free 200 minutes on-net calling for landline customers to all Telecom Fiji numbers and 10 cents a minute for off-net calls including mobile and most frequently called international destinations (Australia, New Zealand, United States of America, United Kingdom, Canada, China, Hong Kong, Japan, Singapore, Malaysia, India, France and Germany)

Business customers

n Double data on all broadband plans includes ADSL, VDSL, Fibre and 4G.

n Telecom is already in discussions with customers in the hotel industry and tourism sector to offer flexible payment arrange

n To facilitate and support staff working from home, Telecom will offer 30 per cent additional bandwidth at no extra cost for our enterprise customers

nReconnection fees will be waived for all post-pay voice and data customers

n For business customers going into work from home mode for their employees, Telecom will offer 60 days of free access to WebEx enterprise web conferencing and collaboration platform

n Free six months access to Microsoft teams for all enterprise customers

nTelecom will look at a work from home package for enterprises and their staff on a case by case basis to customise plans for individual businesses

Remote customers

nFree calls to all Telecom numbers and designated helpline numbers (including Vodafone and Digicel helpline numbers) from all maritime and remote communities, schools and government stations using satellite services.

It includes customers in Rotuma

nTelecom is also supporting organisations who are considering moving to working from home mode by offering free online tools.

Together with our international partners, Cisco, we are giving free access to online collaboration tool WebEx via which employees can join in conference calls, do file sharing, etc. and work seamlessly as they are in office.

Furthermore, Telecom being a Cloud Service provider for Microsoft, is offering free six months Microsoft Teams access to our customers.

Enterprise customers are requested to get in touch with their account managers to arrange setting up for their respective organisations.

Feedback: maraia.vula@fijisun.com.fj

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