SUNBIZ

Bigger And Better, New Gloria Jean’s Offers More Food And Services

Located at Damodar Plaza Village 6 along Suva’s Scott Street, five of the cafe’s 12 workers are former hotel employees who lost heir jobs following the coronavirus pandemic.
02 Sep 2020 12:33
Bigger And Better, New Gloria Jean’s Offers More Food And Services
From left: Gloria Jean’s cafe staff members Adi Sovanatabua Marama, Sala Kato, cafe manager Manoa Roko, Christine Erenio and Avuleti Bulai, at Damodar Plaza Village 6 on August 31, 2020. Photo: Frederica Elbourne

Personalised customer service is the order of the day at Gloria Jean’s newest coffee cafe.

Located at Damodar Plaza Village 6 along Suva’s Scott Street, five of the cafe’s 12 workers are former hotel employees who lost heir jobs following the coronavirus pandemic.

The new cafe, opens from 6am to 8pm daily.

With the level of skill and exposure workers have had in the tourism sector, service delivery is expected to be boosted, Gloria Jean’s cafe at Damodar Plaza Village 6 manager Manoa Roko said.

When the café opened on Monday, even passers-by were wowed by the glitzy lights the new shop brought to the otherwise dark stretch of the complex.

From opening the door, to a quiet and polite enquiry with patrons about the service and menu, Gloria Jean’s is taking its services to another level, with the opening of its biggest café yet.

“Feedback is crucial in this day and age, and even more so in this business,” said Mr Roko.

“I’m super excited to return to the coffee café business with more personalised service, where we attend to each table to ask about the coffee and of their intentions of returning to Gloria Jean’s.”

Screenshot 2020-09-02 at 12.18.56 PMMr Roko says the new coffee shop is 10 steps ahead of its competitors.

“We’re bringing the high-end hotel level of service with us, because we want to raise the standard of coffee café services in the capital city,” he said.

This café features two floors for customers to lounge, linger and dine.

Upstairs offers a dining and relaxation area, adorned with mismatched furniture that add to the rustic décor.

Downstairs features three areas for guests to lounge and linger with their order.

“We’re no longer just a coffee shop – it’s more than that for us,” said Mr Roko, who had previous work experience with Gloria Jean’s.

Location and competition are two key factors that keep the staff at Gloria Jean’s on their feet, he said.

Across the road is Moments coffee shop; around the corner is Contain Yourself coffee shop.

“It’s healthy and it gives customers more choice,” Mr Roko said.

“It’s given us more reason to prove who we really are.”

The interior of the Gloria Jean’s cafe at Damodar Plaza Village 6 on August 31, 2020. Photo: Frederica Elbourne

The interior of the Gloria Jean’s cafe at Damodar Plaza Village 6 on August 31, 2020. Photo: Frederica Elbourne

Facts

The new coffee cafe can cater for as many as 50 people at any one time.

“Prices are very cheap for the fact that we source most of our ingredients from the local municipal market down the road,” he said.

Two seasoned chefs from the hotel sector join the team at Gloria Jean’s new outlet, in what Mr Roko says is a chance to showcase their vast experience in dealing with food.

“Just as we bring you hotel service, so shall we aim to deliver hotel-standard food and beverages,” he said.

Everfresh Investments Pte Ltd, owners of the Fiji’s chain of Gloria Jean’s outlets, is a de Asa family company which holds the Fijian master franchise for the American-Australian global brand.

Gloria Jean' copy

Feedback: frederica.elbourne@fijisun.com.fj

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