NEWS

Non-delivery Of Goods And Services A Growing Concern

This comes after the Consumer Council of Fiji has recorded 80 complaints worth over $87,000 on non-delivery of good and service so far this year.
26 Sep 2020 09:57
Non-delivery Of Goods And Services A Growing Concern

An increasing number of cases of non-delivery of goods and services has sparked concerns. with numerous traders accepting money for products they are not in possession of or are not in a capacity to deliver services as promised.

This comes after the Consumer Council of Fiji has recorded 80 complaints worth over $87,000 on non-delivery of good and service so far this year.

Consumer Council of Fiji Chief Executive Ms Seema Shandil says consumers spend their time. and resources looking for products and upon making payments they expect the product to be delivered on time. However, it causes great inconvenience and loss to the consumer due to false promises made by businesses.

In a recent case lodged at the Council, a consumer purchased steel worth $1853 for construction works from a prominent hardware company in Suva. However, the company in question failed to deliver the material on the agreed date. The consumer continuously followed up with the company but kept receiving false promises of delivery. Upon the Councils investigation, it was discovered that the company took payment from the consumer despite knowing the material purchased was not in stock and continuously deceived the consumer.

Whilst the Council managed to get the consumer full refund, the consumer’s house construction got delayed by weeks and ultimately, he had to look for the material elsewhere due to the company’s unscrupulous behaviour.

“This is just one of the many instances of companies in various sectors failing in their duty to provide goods and services after receiving payments while deceiving consumers in the process costing them hundreds or even thousands of dollars” said Ms. Shandil.

“Businesses have an obligation to deliver their products and services to consumers and failure to do so is upright unethical. It is very simple, if you take payments or deposits from consumers for supply of good or services, you must deliver. If you know you can’t, then take the high road and inform consumers beforehand so that they are not left in a limbo”

Consumers facing similar issues are encouraged to call the Consumer Council of Fiji on the national toll-free number 155 or lodge a complaint using the Consumer Council of Fiji mobile app.

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