The staff of Fiji Revenue and Customs Service (FRCS) was urged to perform their best in facilitating their business with the public and businesses at large.

Minister for Economy and Attorney- General Aiyaz Sayed-Khaiyum made those remarks while officiating at the new FRCS Nadi office at Lot 1, Votualevu, yesterday.

Minister Sayed-Khaiyum highlighted that any organisation would be judged by the service it provides, its people, technology, it adopts and the speed in which it responds to the customer request.

FRCS he says, was not just some statutory body, but was a partner that provides service to its customers and clients.

“The taxpayers are the clients of FRCS. There should be a collaborative partnership,” he said.

He highlighted that someone recently complained that they went to a government department, where the person who was serving them was without a shoe, even though he was standing on the other side of the counter.

“He saw that and it does matter.”

He reminded the FRCS staff that social media has been used a lot by people and they are more aware of the type of service that was required.

“Fijians are a lot better educated today,” he added.

“This is why FRCS has to play a pivotal role when we announce policy initiatives, whether it is to do with facilitating investment, or whether it is tax incentives.”

“The speed and efficiency they provide are very important in the investment environment.”

“Not only customers but staff of FRCS need to be able to re-engineer themselves to be able accomplish their tasks.”

He added that FRCS was working with the Government on the supervision of concession loans and other job schemes.

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