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Online Payment Workshop Addresses Some Key Challenges: Lockington

At least two tourism operators have confirmed their interest in signing up with Hotel-Pay Link, an online payment solutions platform proposed for Pacific tourism. Fiji Hotel and Tourism Association chief
07 Oct 2021 11:15
Online Payment Workshop Addresses Some Key Challenges: Lockington
Fantasha Lockington, Chief Executive Officer for the Fiji Hotel & Tourism Association.

At least two tourism operators have confirmed their interest in signing up with Hotel-Pay Link, an online payment solutions platform proposed for Pacific tourism.

Fiji Hotel and Tourism Association chief executive officer Fantasha Lockington said there was keen interest from the SMEs in the sector in a payment platform that specifically addressed their credit card payment challenges.

Her comments followed an hour-long workshop yesterday which discussed online payment solutions.

The workshop featured the makers of Hotel-Link Pay, Kovena, a Melbourne based firm and specifically designed for Pacific island tourism members.

The software is designed by Kovena, an Australian company that operates with global recognition and is essentially a payment solution specialised for accommodation providers in the Pacific Islands.

 

Proposed Online Payment System
The virtual workshop discussed Hotel-Link Pay, the proposed online payment system for Pacific tourism.

Lower costs, no bonds or fixed monthly fees, and rapid approvals are all part of the new offering.

“This allows smaller operators the autonomy to directly market and securely manage bookings online,” Mrs Lockington said.

“Smaller tourism operators cannot access direct payments with credit cards because of the exorbitant costs associated with signing on to the usual payment portals.

“A secure online payment gateway is now available for small operators, where it previously wasn’t for Pacific Island operators.”

 

Four areas

She said the workshop addressed four key challenges faced by smaller tourism operators:

  • Flexibility for small micro en­terprises to access flexible payment gateways,
  • Improved digital efficiency and security without the need for print­ed approvals,
  • Faster turnaround of approved as well as when reversing cancelled payments back into the customers credit card account.
  • Reducing credit card admin costs because admin touch points have re­duced.

 

The Fiji Hotel and Tourism Association had discussed these challenges with commercial banks to identify possible solutions for SMEs in Fiji’s tourism sector.

Mrs Lockington said the intention was to secure flexible digital solutionswhich were required for all segments in the industry.

While larger in volume, SMEs had smaller turnovers, and were inadvertently left behind when better digital solutions were needed, she said.

 

Feedback: frederica.elbourne@fijisun.com.fj



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