NEWS

Vodafone Takes Disciplinary Action, Assures High Standards

“Vodafone maintains a ‘zero- tolerance’ policy on deliberate acts of fraud and dishonesty to ensure continued consumer confidence in our service.”
25 Nov 2021 11:35
Vodafone Takes Disciplinary Action, Assures High Standards
Vodafone Fiji’s Head of eCommerce and Digital Payments, Shailendra Prasad

Disciplinary action has been taken against an M-PAiSA outlet employee who allegedly conned an elderly woman out of $70 from her M-PAiSA account at an independent agent in Sigatoka.

In light of this, Vodafone Fiji has urged its M-PAiSA outlets to set high standards of honesty and integrity when dealing with its customers.

Venina Nailea, 65, of Vunaniu, Serua travelled to Sigatoka Town to withdraw her funds at the Chicken Express outlet.

She wanted to withdraw $75, which was in her account, but when served the customer service employee told her she only had $3 in her account.

While she relayed her ordeal to a relative in town, two passers by happened to overhear her conversation and helped her voluntarily.

In the process, she reported the matter to the Police and it was found out that the funds were transferred elsewhere from the agency.

Vodafone Fiji Head of Corporate Affairs and eCommerce, Shailendra Prasad, said the incident had been brought to their attention and it was unfortunate that something as such had transpired.

“We would like to assure our customers that we set high standards in honesty and integrity in all our dealings with our customers,” he said.

“Vodafone maintains a ‘zero- tolerance’ policy on deliberate acts of fraud and dishonesty to ensure continued consumer confidence in our service.”

Vodafone has more than 600 independent agents nationwide.

Feedbackwaisean@fijisun.com.fj

 

 



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