SUNBIZ

 First BPO Certification Course Launched

“Having this course available, will reduce training costs for the BPOs, reduce the time taken to onboard clients, and will also increase ca­pacity of resources available that are matched with the industry re­quirements.”
16 Dec 2021 12:48
 First BPO Certification Course Launched
Attorney-General and Minister for Economy Aiyaz Sayed-Khaiyum, Minister for Trade and Tourism Faiyaz Koya, Fiji National University (FNU) Acting Vice Chancellor William May with Business Process Outsourcing (BPO) Council of Fiji members during the launching of Basic Operations in a Call Centre Course at FNU Nasinu Campus on December 15, 2021. Photo: Ronald Kumar.

Fiji’s first contact centre cer­tification programme was launched in Suva yesterday.

The course covers basic opera­tions in a call centre certificate.

Attorney-General and Minister for Economy, Aiyaz Sayed-Khai­yum was chief guest at the launch, held at the Fiji National University.

“It is indeed a day to celebrate a milestone for the Business Process Outsourcing Council

(BPO) industry, as a new begin­ning is being made by collaborat­ing with academics to bring forth a course that addresses the skill gap that currently exists in our job market,” council chairperson Carol Watkins said.

“Having this course available, will reduce training costs for the BPOs, reduce the time taken to onboard clients, and will also increase ca­pacity of resources available that are matched with the industry re­quirements.”

The launch brought the council closer to its goal in creating aware­ness for the industry globally, she said.

The council’s goals are to boost investor and client confidence, and develop the industry to a level where it becomes a major contribu­tor to Fiji’s gross domestic product (GDP), she said.

The council also aspires to make Fiji the outsourcing destination of choice, Mrs Watkins said.

To turn this dream into a reality was no small feat,” she said.

She thanked the stakeholders for investing in the future of young people, and opening up opportuni­ties to get work experiences in an industry that she said was futuris­tic.

The course will offer the opportu­nity to get international exposure without even leaving the country, Mrs Watkins said.

“The BPO market in Australia is valued at US$38 million,” she said.

“If Fiji can capture five per cent of that market over the next 10 years, that would be FJ$4.2 billion, which is about 39 per cent of Fiji’s GDP in 2020.”

Feedback: frederica.elbourne@fijisun.com.fj

 



Fijisun Ad Space


Get updates from the Fiji Sun, handpicked and delivered to your inbox.


By entering your email address you're giving us permission to send you news and offers. You can opt-out at any time.


Fiji Sun Instagram
Subscribe-to-Newspaper