First BPO Certification Course Launched
Fiji’s first contact centre certification programme was launched in Suva yesterday.
The course covers basic operations in a call centre certificate.
Attorney-General and Minister for Economy, Aiyaz Sayed-Khaiyum was chief guest at the launch, held at the Fiji National University.
“It is indeed a day to celebrate a milestone for the Business Process Outsourcing Council
(BPO) industry, as a new beginning is being made by collaborating with academics to bring forth a course that addresses the skill gap that currently exists in our job market,” council chairperson Carol Watkins said.
“Having this course available, will reduce training costs for the BPOs, reduce the time taken to onboard clients, and will also increase capacity of resources available that are matched with the industry requirements.”
The launch brought the council closer to its goal in creating awareness for the industry globally, she said.
The council’s goals are to boost investor and client confidence, and develop the industry to a level where it becomes a major contributor to Fiji’s gross domestic product (GDP), she said.
The council also aspires to make Fiji the outsourcing destination of choice, Mrs Watkins said.
To turn this dream into a reality was no small feat,” she said.
She thanked the stakeholders for investing in the future of young people, and opening up opportunities to get work experiences in an industry that she said was futuristic.
The course will offer the opportunity to get international exposure without even leaving the country, Mrs Watkins said.
“The BPO market in Australia is valued at US$38 million,” she said.
“If Fiji can capture five per cent of that market over the next 10 years, that would be FJ$4.2 billion, which is about 39 per cent of Fiji’s GDP in 2020.”
Feedback: frederica.elbourne@fijisun.com.fj
