The Fiji National Provident Fund undertook a major upgrade to the latest technology stack of the IT Infrastructure was completed during the year.

The upgrade included its servers, networks, security, storage and backup systems.

This upgrade enabled the Fund to provide the foundational platform for its Digital Strategy.

It would ensure that services are maintained and that systems and data are secure.

Member Digital Take Up
Member digital take up increased by 91,129 from 2020 to 2021 and 74 per cent of the applications received via digital platforms for processing.

This resulted in improved processing accuracy and faster response times.

Furthermore, the improved digital take up helped with the Fund’s operation during the movement restrictions and imposed safety protocols later in the financial year.

Robotic Process Automation
The Fund leveraged on utilising the robotic process automation (RPA) technology in 2020, on this innovation.

RPA became the preferred solution for many of the COVID-19 related assistance.

Up to 74 per cent of the total applications received were processed and paid out through robotic process automation (RPA).

This allowed staff to focus on managing exception cases and promptly resolving member queries.

FNPF’s upgrade included its servers, networks, security, storage and backup systems. Photo: Fiji National Provident Fund

Employer Portal Revamp
The FNPF Employer Portal serves as the digital window for the collection of contribution for members.

It is critical tool for the Fund, and we are pleased to report that 96 per cent of our employers are now on board – registered and enabled to use the portal.

A total revamp of the portal was done using the latest technology stack.

The pilot phase was launched in March 2021 and the remaining phases will be completed in 2022.

Mobile Technology
Mobile phones usage has grown significantly in Fiji over the last 12 months.

FNPF leveraged on this growth as it used the myFNPF app to introduce various COVID-19 relief schemes.

This helped mitigate the health concerns on travelling and social distancing during the pandemic.

In addition, it also saved members time and money from having to travel to their nearest FNPF office and also resulted in a faster turn-around time in processing their applications.

The following is an excerpt from the Fiji National Provident (FNPF) annual report 2021.

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