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ANZ Warns, Lookout For Scammers This Silly Season

While banks work around the clock to help protect customers from fraud, scammers don’t take a break over Christmas, so customers should be vigilant, warns ANZ Chief Risk Officer for
20 Dec 2021 16:39
ANZ Warns, Lookout For Scammers This Silly Season

While banks work around the clock to help protect customers from fraud, scammers don’t take a break over Christmas, so customers should be vigilant, warns ANZ Chief Risk Officer for Pacific, Brent Turner.

“Regardless of your age, background or income, it’s important to know how to identify and protect yourself from scams,” Mr Turner said.

“Scammers are known to prey on people’s generosity and vulnerabilities during the Christmas holiday period. This includes clicking on digital e-cards from someone you don’t know, phishing emails promising Christmas sales, fake travel and holiday deals across social media and online donations to fake charities.

“Customers should contact ANZ if they notice any unusual activity on their bank cards or accounts. We’re here to help 24 hours a day, 7 days a week.”

ANZ customers can call the ANZ Contact Centre, visit their nearest branch or use BankMail through their ANZ Internet Banking or ANZ Pacific App to securely send and receive messages from ANZ.

“It’s important to remember your digital personal information is just as valuable to a scammer as your money, so always be careful about the information you share online,” Mr Turner said.

Common scams to watch out for include:

  • Phishing scam – when you receive a hoax email, text or social media post that looks like it’s come from a legitimate company like your bank, mobile phone or internet service provider. The phishing scammer wants to trick you into giving them your personal information such as your password, bank account or credit card number. Be extra diligent if you receive an email that asks you to verify details like your Customer Registration Number, username, password or PIN; asks you to fill out your personal details in exchange for a prize; claims to alert you to suspicious activity on your bank account and asks you to log in using a link in the email; is not addressing you by name at the start of the message; includes a sense of urgency; asks to click on a link or open an attachment.
  • Remote access scams – the scammer will phone you and pretend to be a staff member from a large telecommunications or technology organisation.  They may claim your internet connection has been hacked or your security has been compromised and your assistance is required with an investigation. Normally, the real organisations will not make unsolicited calls or ask you to install software in order to access your computer device remotely.

“ANZ will never contact customers asking for their account details, financial details, or their log in details for ANZ Internet Banking or the ANZ Pacific App,” Mr Turner said.

“If something doesn’t seem right, or is unexpected, question it.”



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