The dawn of an era of open door policy marks the beginning of a three-year tenure of Fiji Revenue and Customs Service’ Chief Executive Officer, Mark Dixon.

This as the British-born executive, held his first media engagement in Suva yesterday.

“I will create a genuine open door policy to me as the chief executive officer at any time, whilst embracing technological change and innovation, so that our service reform and agility steadily improves,” he said.

“I personally want to build trust and a trusted partnership with all our clients.”

Mr Dixon’s open door policy is a break in tradition where previously such practise was not the usual norm at the organisation.

He has promised to improve the ease of doing business by adopting efficient and easier processes.

He wants tax clients to engage with FRCS online 24/7 from the comfort of their home, or their office.

Career Background
Mr Dixon joins FRCS with a strong background in leadership gained through a distinguished military career, including 20 years in the British Army, and 10 years in the Australian Army.

“I have a reputation for building strong, honest relationships and partnerships with clients and with other government departments,” he said.

“We have to work as one team.”

Mr Dixon has considerable experience managing a large workforce and developing a positive workforce culture.

He worked for seven years as a CEO, running large government departments in Australia.

His focus will be on staff development where FRCS aims to recruit and retain high quality staff and offer them a rewarding and enjoyable career.

“My main focus area for 2022 is that we are no longer an authority or FIRCA.”

“We are a service FRCS, and the name change is actually very important,” Mr Dixon said.

“We are here to serve every Fijian business, all our trade partners, and all our individual taxpayers, and should ensure that their tax and customs issues are resolved in a timely and agile manner.”

Feedback: frederica.elbourne@fijisun.com.fj