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Outsource Fiji At The Contact Centre Week In Gold Coast Australia

Outsource Fiji was the destination partner and awards night sponsor for CCW 2022. Through the event, we were able to raise Fiji’s profile as the outsourcing destination of choice for Australian and New Zealand Companies. The Fijian delegation was led by our Minister for Commerce, Trade, Tourism and Transport Faiyaz Koya.
03 Mar 2022 05:00
Outsource Fiji At The Contact Centre Week In Gold Coast Australia

Contact Centre Week (CCW) Australia and New Zealand is the leading contact centre event in the southern hemisphere and home to the customer contact community.

This year’s event brought together industry leaders and service providers across all of Australia and New Zealand to discuss the future direction of contact centre transformation and ways they can accelerate their strategies in a rapidly evolving customer environment.

This year, the event was held at the Star Gold in Gold Coast Australia on from the 23rd to the 25th of February.

 

Outsource Fiji was the destination partner and awards night sponsor for CCW 2022.

Through the event, we were able to raise Fiji’s profile as the outsourcing destination of choice for Australian and New Zealand Companies.

The Fijian delegation was led by our Minister for Commerce, Trade, Tourism and Transport Faiyaz Koya.

 

“Fiji has become a “nearshoring mecca” because of our close proximity to the New Zealand and Australian market,” he said.

“We are in the same time zone, so communication with Fijian partners becomes easy – and it takes only three and half to 4 hours to reach Fiji.

“And whilst you are in Fiji meeting your local service provider, you can also enjoy a perfect holiday.”

“Beside our strategic location, we have familiarity with the culture and lifestyle of the Pacific region,” Mr Koya said during his keynote address at the Contact Centre Week (CCW) Awards Night.

 

The CCW Excellence Awards recognised the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.

The expectations of Australian and Kiwi customers are changing fast, and a company’s customer service arm must be a fast-moving engine to keep up.

As our world becomes more connected, customers expect more touchpoints and real-time interactions.

In this landscape, competition for customer retention is fierce.

 

Fast resolution time is no longer a competitive advantage.

Customers expect empathy from your customer service agents, and they want to interact with companies that enact their values, and this is exactly what Fiji offers.

Sagufta Janif, Executive Director of Outsource Fiji said: “With our excellent service culture and ability to create a positive customer experience we could be your company’s competitive advantage in this highly competitive business environment.”

 

During COVID-19 we saw a tremendous amount of job losses across the country, especially in the tourism sector, whereas the demand for our BPO operations grew as our competing destinations like Philippines and India were greatly impacted by the pandemic and had to shut their operations due to lockdowns and the widespread of the virus.

With high vaccination rates and being recognised as an essential industry by the government of Fiji we became a popular choice for Australia and New Zealand companies as we continued our operations and kept growing amidst the pandemic.

Feedback: maraia.vula@fijisun.com.fj



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