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National Carrier Rated 5 Star By APEX

Fiji Airways managing director and chief executive officer Andre Viljoen was National Carrier in California, USA to receive the award on behalf of the airline.
28 Oct 2022 08:38
National Carrier Rated 5 Star By APEX
From left: CEO for APEX/IFSA Joe Leader, Fiji Airways Chief Customer Officer Shaenaz Voss, Fiji Airways managing director and chief executive officer Andre Viljoen (4th from left) joined by Fiji Airways cabin crews after receiving the awards. Photo: Fiji Airways

Fiji Airways, Fiji’s National Carrier has been rated a Five Star Major Airline 2023 in the Official Airline Ratings by our passengers.

For the 2023 Awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale.

The APEX Official Airline Ratings were independently certified by a professional external auditing company.

 

Fiji Airways

Fiji Airways managing director and Chief Executive Officer Andre Viljoen was in California, USA to receive the award on behalf of the airline.

“We at Fiji Airways have worked very hard to elevate the airline to a level where it has been recognized as an APEX Five Star Major Airline,” Mr Viljoen said.

“This is no easy feat for a carrier our size, based out of a remote location in the South Pacific.”

“This rating by APEX is a win for the whole of Fiji. While battling the challenges brought on by the pandemic, the National Carrier showed resilience and managed to become a Five Star Rated Airline.”

We are now counted among the best ‘Major Airlines’ in the world, thanks to the grit and tenacity of our team.”

 

Success

Fiji Airways success in resuming services in a COVID safe manner, the quick ramp up and record number of visitor arrivals contributed to our rating as a Five Star Airline.

Where many airlines of a similar size are struggling, the National Carrier has managed to stay afloat, successfully navigated the pandemic, and is now soar- ing to newer heights in terms of bookings and revenue earnings.

Mr Viljoen has also been invited to deliver a keynote address on Fiji Airways Journey from surviving to thriving.

There will also be a panel discussion on Maximising Customer Service, where Fiji Airways will share how it has placed quality service delivery at the core of the airline’s functions and operations.

 

APEX

The APEX Official Airline Ratings were created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel- organizing app.

 

Source: Fiji Airways

Feedback: selita.bolanavanua@fijisun.com.fj



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