History has a way to repeat itself. There are many stories we get to hear, rather repeatedly.

Service delivery at LTA Nadi back road is slow, tedious and frustratingly annoying. (Please correct me if I’m wrong).

On Monday, my pilot friend arrived there just before midday. He left at almost 3pm – just to renew his driver’s licence. In this modern day and age, almost all records are digitised.

Will the CEO LTA together with our Honourable Line Minister for Land Transport, please investigate and find methods to improve Standard Operating Procedures and customer service delivery?

Not everyone, especially the working class, has the luxury of time to sit and wait 3 long frustrating hours, just to renew driver’s licence.

There must be a better way forward.

This slow process is disgusting; and needs refining. This is not productivity, at its best.

These comments are shared constructively, respectfully – with a view to improve service delivery with immediate effect.

 
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