General Manager
SHANGRI-LASigatokaFull-timeTourism & Hospitality
We do more than just work; we create joy and meaning in everyday moments. We are committed to nurturing our people, supporting them as they follow their passions, while creating unforgettable experiences for our guests, all within the warmth and care of the ever-growing Shangri-La family.
With a legacy spanning six decades, Shangri-La Yanuca Island, Fiji is the country’s only private island resort accessible by road from the mainland, encompassing over 100 hectares of tropical landscape with 443 guest rooms, suites and bures, seven restaurants and bars, CHI, The Spa, and extensive recreation facilities including an 18-hole golf course and three swimming pools. The resort remains a leader in sustainable hospitality through its marine-conservation programs and community partnerships, offering a unique combination of world-class hospitality, Fijian culture, natural beauty and the warmth of genuine island service.
We are pleased to invite applications from an experienced, inspirational and service-driven hospitality leader for the following senior leadership opportunity
Responsibilities
- Provide overall strategic and operational leadership for the resort.
- Drive the resort’s financial performance, profitability and business growth.
- Lead and inspire the Executive Committee and wider colleague team to achieve operational and commercial objectives.
- Champion exceptional guest experiences and consistently high service standards.
- Build strong relationships with guests, colleagues, owners, business partners and key stakeholders.
- Develop and maintain a strong culture of colleague engagement, learning, recognition and career
- development.
- Ensure compliance with Shangri-La policies, brand standards, local legislation and operational
- requirements.
- Identify opportunities for continuous improvement, innovation and revenue growth.
- Represent Shangri-La Yanuca Island and the Shangri-La brand within Fiji and the wider hospitality and business community.
- Promote and strengthen the resort’s connection with Fiji culture, community and the destination.
- Lead the resort through a clear vision focused on people, guest experience, commercial success and sustainable long-term growth.
Requirements
- Degree or equivalent tertiary qualification in Hospitality Management, Business Administration,
- Tourism or a related field.
- Significant senior leadership experience as a General Manager, Hotel Manager or in a comparable
- executive hospitality position, preferably within a large-scale luxury resort or international hotel
- environment.
- Proven track record in driving commercial performance, profitability and operational excellence.
- Strong understanding of luxury hospitality, guest experience and service excellence.
- Demonstrated ability to lead and develop large, diverse and multicultural teams.
- Strong financial acumen with experience in budgeting, forecasting, business planning and
- performance management.
- Excellent communication, negotiation and stakeholder management skills.
- Strong understanding of the challenges and opportunities associated with resort operations.
- Highly strategic, commercially minded and results-oriented, while remaining genuinely passionate
- about people and service.
- A visible, approachable and inspirational leadership style.
- International or multi-property experience within a recognised luxury hospitality brand would be an advantage.
How to apply
Applications should be emailed to: recruitment.fij@shangri-la.com
