Leadership Lessons from the Coral Coast

Being a woman in a Management role could be hectic at times.

Those were the views of Titilia Delaivuna Naqila, Human Resources Manager at Fiji Hideaway Resort and Spa (by Kimaya Group).

The mother of three takes on the roles of mother and wife, juggling responsibilities, which can be nerve-wracking.

“Life gets in the way sometimes; we often forget to leave time for ourselves,” said Ms. Naqila.

“We focus a lot on making sure others around us are happy, to the point where we sometimes forget ourselves along the way.”

The biggest challenge she faced in life was overcoming self-doubt.

“I realised that the only thing standing between me and my goals was my mindset. Instead of focusing on my fears, I began to focus on progress, no matter how small,” she added.

“I embraced failure as a stepping stone, not a setback. Every time self-doubt crept in, I reminded myself of my past successes, no matter how minor they may have seemed.

“Over time, the voice of doubt grew quieter, and the voice of confidence took its place. The key was consistency in showing up, even when I felt uncertain, and trusting the process.”

Her journey 

Ten years and counting, she began as a Trainee in the HR department. She was privileged to have been given the opportunity despite being pregnant.

Resumed after delivery as the HR training assistant, then COVID-19, the global pandemic ceased business.

Her manager at the time was Ashyana Bi, who pushed her to greater heights and believed in her capabilities.

“Without her determination and guidance, I wouldn’t have achieved such a milestone,” added Ms Naqila.

The termination notice was given due to the ever-evolving pandemic.

Tour Managers took over on December 17, 2021. She was hired as the HR and PA for Fiji Hideaway Resort and Spa; months later, Payroll was included in her job description.

In October 2023, she was promoted to HR Manager, overseeing three resorts alongside a coworker in the same field of expertise: Fiji Hideaway Resort and Spa, Yatule Beach Resort, and Landers Bay Resort in Vuda.

Apart from Human Resources, she is responsible for Hotel and Liquor licensing for the three properties, with the assistance of the Resort manager, as well as labour inquiries, assisting the social media team, and fulfilling the duty manager role.

This opportunity has instilled leadership skills.

“The company invests in up-skilling its employees, which has greatly contributed to enhancing our productivity,” she said.

Rewarding part of being in HR 

The potential to have a distinctive impact on the well-being of employees and the company’s strategic direction, from the perspective of an HR professional, is the most valuable aspect of working in human resources.

“The focus of the employee experience is human resources, and this position offers a unique mix of difficulties and benefits that make it immensely satisfying,” said Ms Naqila.

“Mainly the skill of handling stress. It is not easy working with and controlling adults; however, it becomes more manageable when I come down to their level and have constructive conversations, allowing both the employer and employee to share a sense of unity through dialogue.

She added that the art of articulating oneself well in every circumstance is a skill, and when it is nurtured appropriately, things fall into place.

“Supporting our families back home requires more than just being present. We need to be involved, and our contribution is crucial. Being present physically, mentally, and emotionally for your little ones is not easy, especially as a working mother,” she said.

“It takes courage to look for that moment in time where you need to make your presence felt and make a difference.”

However, once feel the beauty of being present for your loved ones.

“It reminds you that absence sharpens love and presence strengthens it. Therefore, even though we have a lot on our plate, we must make time for family, as time and tide wait for no one.

Advice to others 

Her advice to young women aspiring to enter hospitality is to believe in themselves, embrace vulnerability by taking risks, and show up as their whole, authentic selves.

“Growth comes from stepping outside of your comfort zone, and confidence is built through experience,” she said.

Her mother is a woman who has consistently inspired her, both personally and professionally, with her unwavering strength, resilience, and dedication to her family.

“She is a kind and compassionate person, always willing to lend a helping hand to those in need. She has taught me the importance of empathy and treating everyone with respect, regardless of their background or circumstances.”

“As they say, successful mothers are not the ones who didn’t struggle; they are the ones who never gave up despite the struggle.”

According to Ms Naqila, there is a need to prioritise open communication, encourage collaboration, celebrate achievements, and create opportunities for social interaction and team-building activities while also emphasising employee well-being and work-life balance.

Background:

Ms Naqila, 36, is originally from Suvavou, Rewa. She is happily married.

She attended Marist Convent Primary School and then Cathedral Secondary School (now Sacred Heart College) before joining the Fiji National University, College of Business, Hospitality, and Tourism Studies, where she completed a Diploma in Business Management and a Certificate in Hospitality Supervision skills (I-IV).

She took other short courses, such as HR Management, HR Planning, and HR Essentials. Additionally, she completed the MDP in Human Resources Management, as well as the Hospitality Management Development Program, Training of Trainers, Occupational Health & Safety I and II, MDP Business Communications, Fire Warden, Fire Fighters, and the Employment Regulations Act 2007 First Aid course.

Feedback: waisean@fijisun.com.fj