Deputy PM backs Fiji Airways amid outrage over flight delay

Deputy Prime Minister and Minister for Tourism and Civil Aviation Viliame Gavoka has defended Fiji Airways following public outrage over a delayed Nadi to Auckland flight on Saturday.

Speaking to this masthead, Mr Gavoka said flight delays involving Fiji Airways were rare, assuring passengers that the national carrier would continue to earn the confidence of the public.

“It’s rare for Fiji Airways to have delays as those experienced recently. And it happened when Fiji Airways was enjoying its best week ever for 2025,” Mr Gavoka said.

“Fiji Airways informs affected passengers as part of their operation, when problems occur,” he said.

Videos posted online showed frustrated passengers demanding an explanation on the three delayed times, with claims that the airline only provided $30 to cater for affected passengers who stayed overnight at the airport.

The flight was initially scheduled to depart Nadi International Airport at 11:10am Saturday, but got delayed to 6:55pm then to 10:35pm, and later 1:45am on Sunday, before being informed that the flight would be cancelled.

Mr Gavoka said there were multiple compounding factors that led to the problem.

“The problem started in Los Angeles when an aircraft could not depart for Fiji due to mechanical issues,” he said.

“This prompted the deployment of back up aircraft, one of which also developed mechanical problems.

“During such situations issues relating to the destination airports are a factor and there’s the question of the crew hours.”

Mr Gavoka said both aircraft with mechanical problems were back in service and the back log of passengers largely cleared.

“As stated, these types of delays are very rare and the airline will do all possible to continue to earn the confidence of its passengers consistent with its high global ratings.”

Meanwhile, in a statement, Fiji Airways has apologised to all passengers affected by the delay.

“We understand the frustration and inconvenience caused by the prolonged delay and the challenges you experienced while waiting for your departure," a statement by the airline read.

“Our team strives to operate all flights safely, punctually and with clear communication, and we regret that on this occasion we fell short of those expectations,” the airline said.

As a gesture of goodwill, the airline company said affected customers will be sent a discount code to use on their next trip with Fiji Airways.