Beef Up Services, Eateries Warned

The Consumer Council calls on all food joints/restaurants across the country to ensure that correct meals are provided to customers - as ordered.

This comes after the Council received disconcerting complaints against a few eateries.

In a recent case, a consumer with strong religious beliefs was left disappointed upon consuming beef burger which was incorrectly provided to him by a prominent fast-food franchise in Suva.

The consumer ordered a combo meal which also included a chicken burger.

Difference in the taste compelled him to inquire about his order, only to find out that he was served with a beef burger instead of a chicken burger.

In another complaint, a consumer was provided pork instead of chicken dumplings at a Suva restaurant.

Consumption of pork was also against the consumer’s religious beliefs. While the Council liaised for redress in both matters, the consumers expressed disappointment at the lack of regard given to provide correct orders as they were harmed emotionally.

“We live in a diverse country where there are different cultures and beliefs. For many, religious beliefs are often connected to their dietary preferences, hence do not consume specific foods and beverages in conformity with their religious, cultural, or other societal prohibitions. Such mistakes are utterly unacceptable and using ‘human error’ as an excuse can no longer be tolerated,” said Consumer Council of Fiji CEO Seema Shandil.

“Hence it is crucial for eatery businesses to necessitate due diligence when serving orders. For some eatery businesses, providing incorrect orders is a common occurrence, and this boils down to complacency, instead of a mistake. Disclosing ingredients for certain meals is also very important so that consumers can make informed decision when eating out,” she added.

“Whilst it is the responsibility of restaurants to provide correct meals, we are also urging consumers to always check if they have received what they had ordered,” added Ms Shandil.

The Council is urging food-based businesses in the country to ensure they are compliant with food safety regulations and that consumers are supplied products as ordered.

Those with concerns are urged to contact the Council on toll free number 155 or email complaints@consumersfiji.org

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