User-Friendly Services With Revamped Website: Omundson

The Water Authority of Fiji (WAF) has revamped its website to provide more user-friendly services.

Authority chief executive officer, Barry Omundson said easy and concise presentation of important information were the main priorities when designing the website.

-To access the website the URL type: https://waterauthority.com.fj/

He said the website revamp was about connecting closer and better with its customers.

“We wanted to ensure that the website was easy to use and convenient for our customers. Besides improving how the website looks, we felt it was more important that when our customers visit our website, they are quickly able to find what they need,” said Mr Omundson.

“Over the past year we have increased our social media presence tremendously and we have been able to respond faster but this website is going to be a step ahead.

“The new website has been revamped and streamlined to be more user-friendly and provide customers with all relevant information and links at a glance, right on the homepage.

“For example, now we have the “Check My Bill” WebApp, which can be found at the top of the website and will allow our customers to quickly check their outstanding bill within seconds.”

Authority board chairperson Bhavesh Kumar said: “We have considered the needs of our customers, and their feedback. Essential information like disruption notices and advisories are all prominently displayed, and our social media feed has also been integrated into the homepage, for further accessibility.”

Feedback: inoke.rabonu@fijisun.com.fj