Deputy Manager – Suva (Japanese National/Speaking)
VFS GlobalSuvaFull-timeOther
To help the organization achieve its financial goals by innovative initiatives towards cost saving and generating additional revenue for the business, overseeing the financial operations of the region and ensuring compliance to the legal requirements
Responsibilities
- Manage all day-to-day activities (administrative and functional) conducted at the Visa Application
- Centre which involves:
- Document scrutiny & verification for visa processing
- Handling cash & bank related transactions if assigned
- Maintaining & recording all application data in a timely and accurate manner
- Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.
- Conduct regular Audits for all processes & implement all new process rollouts or changes
- Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
- Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits
- Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to
- Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are
- mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
- Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role
- Maintain high standards of ethics, integrity and compliance with corporate procedures
- Ensure that the entire process is completed within the mandated Turn Around Time
- Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
- Ensure no penalties are incurred and monitor, track and maintain internal errors
- Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Requirements
- Qualification & experience (Education, Experience, Specific knowledge,
- Skills, Understanding & Attitude).
- Experience – 2 – 5 years preferably in Travel and Tourism or Service industry
Benefits
- Salary and other terms and conditions will be discussed the prospective candidate at a
- later stage
How to apply
email: ShabanaS@vfsglobal.com
