The Solo Traveller Is The Fastest Growing Target For Tourism Worldwide
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Friday 02 March 2018 | 22:00
In 2017, Raja and Susanna Ramji decided to make a long-term investment in Fiji. They built a day spa, Moksha Spa and Gazebo Café, on one of their properties. Now they are open for business adding to the growing activities in the Maui Bay area on the Coral Coast. Photo: Maraia Vula.
Even today, most tourism product is promoted on a price based on a twin share, whether it is a resort or hotel, a cruise or even an airline product.
This has been the basis of tourism product development for as long as most of us can remember and
I guess it originated from the simple fact that packaging for two people bought economies of scale in so many areas, particularly the resort room usage where the second person using the same room adds very little to the cost of delivery.
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It even extends to the land content in many cases, where a pickup vehicle cost is the same for one or two people so the all up cost appears to be a better deal.
Along with this practice comes the dreaded single traveller supplement.
Single Traveller Supplement
The single traveller supplement annoys many people and often to the point where they will choose a different product.
The single supplement makes the per person room rate significantly higher than half the twin rate.
Addressing this issue is a complicated thing for most hotels and resorts.
They do want to get the maximum yield from their, property which having two people in a room does address, because as well as gaining additional revenue from the room with the second person contribution, they have two consumers of all the services they offer at additional cost (restaurant, bar, cafe and other charged services).
If the property was to have every room used by a single person the bottom line would be severely hit.
But there is an opportunity because the modern world has a lot more single people than it had even 15 years ago, with divorce and separation much more widely accepted and the percentage of younger people, particularly females, being content to remain single to an older age, or even for a lifetime, the single person market has grown substantially.
Add to this the huge increase in single people who have a child or children and you have a mouth watering opportunity if you can appeal to the segment.
A number of operators have already changed their marketing to target these people and they are finding that they are reaping huge rewards.
So far it seems to be the packaged tours that are adapting fastest.
There are now a significant number of singles only product out there, focussing on a packaged tour to a series of interesting destinations that provide the sort of experience the target group finds attractive.
The price is the same even if you book as a couple so the dreaded single supplement doesn’t exist.
Operators report that they are getting good business from couples for single only product as the packages are attractive to young couples as well.
What sort of responses are the operators who are targeting the singles group achieving?
The dedicated cruise products are leading the way in numbers and showing growth in this segment of well over 50 per cent.
The packaged tour operators, who introduced the concept of single only product around three years ago are showing year on year growth of from 20 percent to 50 per cent.
It is reported that 60 per cent of all solo travellers on packages are females.
One of the major tour operators, Intrepid Travel says that at least fifty percent of their customers last year travelled alone across all their products.
There is clearly a significant market out there of solo tourists.
The term solo tourist is carefully chosen because there are a good percentage of married people or people in relationships who choose to travel alone, for a variety of reasons.
The most often given reason is that one of the couple can’t get time from work to travel, has to study or doesn’t really enjoy travel so the partner chooses to go alone rather than miss out.
What is the single traveller looking for?
They first and foremost want an interesting experience, one that they can tell their friends about when they get home and generally one that is good instagramming material.
They prefer to not be rushed from one place to another and seek to make friends with fellow singles.
They need the safety of numbers and do not want to be the only single in the group.
They find it difficult to build a friendship within a group of couples.
There is a smaller, but never the less significant group that is emerging and that is singles with a child (or children).
This group is biased towards women but there are a significant number of males as well.
This market is not well catered for by the tourism industry and they have special and clear cut needs.
Obviously the safety of the destination, both personal safety and general safety, are important because of the children.
They look at available medical services and want there to be the opportunity for the children to build friendships with other children because that will remove the need for the adult to constantly take care of the children.
They also need a destination that is relatively close, as the kids do not take well to long flights.
Can Fiji attract the singles market?
It certainly has all the attributes but these need to be promoted.
For women in particular the area of personal safety is important. Destinations where there is the danger of political unrest or a high crime rate are not acceptable.
Fiji has plenty of experiences that are attractive to the single market, particularly in the area of soft adventure (shark feeding, river safaris, diving, sailing, and hiking) and being immersed in a different culture, one that is real and not manufactured for the tourist, available safe food and clean water.
The one thing Fiji lacks is a reputation as a place where there are a significant number of single tourists and they will be able to meet and join in with people with their own interests and where they will not feel lonely or isolated.
If we are to succeed in the singles and solo markets we need to promote to the markets and create awareness that the solo tourist is
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