Westpac NZ To Pay Back Overcharged Customers, Donate Money To Charity
The bank instead agreed to donate $23,000 to charity - the total amount overcharged - but will now also refund customers.
Tuesday 03 January 2023 | 17:20
Westpac New Zealand has agreed to refund customers it accidentally overcharged for six years when paying their rates bills.
The mistake went unnoticed until this year, when a Lower Hutt man noticed he was paying more than a friend.
Hundreds of people were affected, and both Westpac and the council at first said it would not be worth it to work out the individual refunds, which are very small.
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The bank instead agreed to donate $23,000 to charity - the total amount overcharged - but will now also refund customers.
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Source: RNZ Pacific
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