Council warns operators against unauthorised fare increases amid fuel price hike

Transport operators have been warned against imposing unauthorised fare increases following sharp fuel price hikes that took effect on April 1.

Consumer Council of Fiji says any arbitrary or excessive fare increases are unlawful and has already received reports of operators passing on costs to passengers without approval.

Diesel prices rose by 35 per cent to $2.89 per litre, while unleaded fuel increased by 20 per cent to $2.93 per litre, placing immediate pressure on transport, public service vehicles and maritime operators.

Despite this, the council says operators must follow proper regulatory processes before adjusting fares.

Chief executive Seema Shandil said businesses were expected to act responsibly.

“We understand that businesses are under pressure. However, it is not fair to pass these costs onto consumers through excessive increases,” she said.

“There are established channels through the Fiji Competition and Consumer Commission and the Land Transport Authority to review fares. Ignoring these processes only creates confusion and hardship for ordinary Fijians.”

The council said it had received a report of a minibus operator on the Lautoka–Sigatoka route charging $15 — an increase of nearly $3 per passenger without approval.

It has also noted public announcements by some maritime operators indicating plans to raise fares, with some passengers reportedly being asked to pay an extra $10 per ticket.

The council warned that re-labelling fuel costs as surcharges or service fees could be misleading and may breach the law.

Operators have been urged to work with regulators to find lawful and sustainable solutions.

Consumers are advised to check approved fares and report any unauthorised increases, including details such as vehicle registration, route and operator name.

Complaints can be lodged via the council’s toll-free line 155 or by email at complaints@consumersfiji.org.