LTA Gathers Valuable Feedback From Talks

The nationwide consultations conducted by the Land Transport Authority (LTA) will conclude today.

The last deliberations will be held at its Taveuni office.

Discussions which started on January 24 in the Western Division focussed on its transformative digitisation journey to revolutionise its customer service experience.

The digitisation initiative aims to streamline services, reduce waiting times, and create a more convenient and customer-centric approach for the public engaging with the LTA.

LTA acting chief executive officer Irimaia Rokosawa said the digitisation journey aligns with LTA’s commitment to excellence, fostering a culture of continuous improvement and innovation.

By embracing technology, the authority will reduce waiting time and strive to enhance the overall quality of its services.

“Recognising the evolving needs of our diverse clientele, LTA organised public consultations across the country to gather valuable feedback,” Mr Rokosawa said.

“These consultations provided a platform for customers and the public to share their views, expectations, and suggestions, aligning the LTA’s service offerings with the community’s diverse perspectives.”

As part of this initiative, LTA is placing a strong emphasis on the automation of services to ensure efficiency and effectiveness.

He said by leveraging technology, LTA was set to redefine the landscape of its operations, promising a smoother and more accessible experience for its users.

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