New 24/7 police call centre aims to boost response times

In a move aimed at restoring public trust and confidence in policing, the Fiji Police Force has established a dedicated 24-hour call centre at Police Headquarters.

Members of the public can now report crimes, share information or raise concerns about police service delivery by calling the toll-free number 1681 or emailing fpf.callcentre@police.gov.fj.

Commissioner of Police Rusiate Tudravu said the decision to set up the call centre was to provide an official channel for reporting issues relating to police services, sharing tips and lodging crime reports.

“I urge members of the public to utilize the call centre, and direct all issues regarding police service/police officer, reports of crime or the sharing of information. The information will then be redirected to the respective Directors and Divisional Commanders for immediate action, with feedbacks to be provided as soon as practicable,” Commissioner Tudravu said.

He said the call centre would consolidate information through an official platform, allowing shift supervisors to direct immediate action. This, he noted, would improve response times and feedback — areas that have often been the subject of public complaints.

The Commissioner urged the public to make use of the new platform, assuring that all reports lodged through official channels would be investigated and addressed.

Members of the public can contact the call centre by calling 1681 or emailing fpf.callcentre@police.gov.fj